We need a solution to record 20 users phone calls. I have priced out the Eyertel/Witness products and it is very high. We are looking for something a little less expensive. These calls of the 20 users will need to be recorded all day long. Is there a better solution or more importantly, a less expensive one?
I am not sure of the expenses, but the ICD recording features definitely are better. May be you could contact the Cisco Sales guy for more details on the prices. You can find some URLs given below explaining the configuration of Voice recording on ICD.
Configuring and Deploying Silent Monitoring and Recording in CRS
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