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New Member

IP Phone ring through headset only when idle

Is it possible to have the phone ring through the headset port only when the phone is idle? This ability was requested for a high density callcenter where phone rings are distracting and where agents use a dual earpiece headset.

5 REPLIES

Re: IP Phone ring through headset only when idle

On the CCMAdmin go to Device --> Phone, select the phone were you want to apply this change. Then go to each of the lines.

Under Line Settings for this Device you should see these settings:

Ring Setting (Phone Idle)

Ring Setting (Phone Active)**

You can select between flash only, beep, ring, ring once for each line.

HTH

//Jorge

New Member

Re: IP Phone ring through headset only when idle

Jorge,

Thanks for your response. I hqave looked at that option but that will not stop the phone ring when it is idle. It will still sound through the phone speaker.

This is a common function with other popular Callcenter products, except Cisco and IPCC. Also, having the callcenter application 'whisper' information through the headset as a phone ring is common also, but not with Cisco and IPCC.

Thanks

Jesse

New Member

Re: IP Phone ring through headset only when idle

Choosing flash only should omit any audio notification and only present visual indication of an inbound call.

New Member

Re: IP Phone ring through headset only when idle

True, but an audible alert is still wanted, but only in the headset. I will contact our CAM and forward the feedback to them.

New Member

did you ever get a solution

did you ever get a solution to this?  we have the same question

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