Note: Cool edit is no longer available. Adobe changed the software and charges big bucks for it.
The ring types don't have to actually match the requirements listed, but should be close in regards to the maximum record time and levels. I currently have 70 rings listed for my users, including one that sounds like the phones on "24".
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...