IP Phone Services - Help required

[rshanmugam]

<SoftKeyItem>

<Name>Testing testing</Name>

<URL>http://<%=serverIP%>/CiscoServices/Remedy/CaseInp.asp</URL>

<Position>1</Position>

</SoftKeyItem>

This fragment does not work inside the xml tags CiscoIPPhoneMenu, CiscoIPPhoneText, CiscoIPPhoneInput etc.

Call Manager version:3.0(11)

Phone Model : 7960

Application Load ID P003D310

Boot Load ID PC03P030

Kindly advise.

thanks in anticipation,

Raj

[ciscomoderator]

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center (http://www.cisco.com/tac) or speak with a TAC engineer. You can open a TAC case online at http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.