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New Member

IP Phone Services Stop!

On 2 occasions the IP phone services have failed. They can be restarted by going into IIS on the publisher. You have to stop and restart the default web page. There is nothing in the event logs.

Any ideas?

2 REPLIES
New Member

Re: IP Phone Services Stop!

I have the same problem here - It also usually happens after a system reboot, but I have yet to figure out just what breaks it. I'm not sure if it's a timing issue or not. Any suggestions would be greatly appreciated.

Gerri

New Member

Re: IP Phone Services Stop!

We changed the the URL Services parameter from:

http://0.0.0.0/CCMUser/getservicesmenu.asp

To:

http://0.0.0.0/CCMCIP/getservicesmenu.asp

Go to CallManager Administration>System>Enterprise Parameters

Replace the CCMUser with CCMCIP

If you copy the first url (with your CM IP)and put in the browser of your callmanager, you will see that it changes anyway. By placing it in the enterprise parameters, you allow it to skip that resolution step and consequent timeouts.

This was the TAC reccomendation from:

Nancy Downard [nadownar@cisco.com]

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