I have a group that has call center agents that are looking to telecommute. I am using CRS 3.0.3aSPC.
I am looking to install the following on a telecommuting pc:
1. Cisco Agent Desktop Version 22.214.171.124 (Enhanced vs)
2. Cisco IPSoft Phone 1.3.3
I installed the 2 apps on the laptop and they both connect fine. I make test call in to the acd trigger and the call queues and when I go "Ready" I get the call on the soft phone. After the call is complete, the Agent desktop hangs. It will not let me go Ready or Not-Ready. I have to close the Agent App and then relaunch it.
If you want to do this you will need the Cisco Agent Desktop w/ Media Termination. CAD w/ Cisco's Softphone is not supported. The CAD w/ MTP is a seperately license that you have to purchase. Once you have the license, you just add VIP30 phone to CallManager and use the MAC Address of the agents PC. They fire up CAD, it registers with CallManager and they have all the call control functions they need, and can make outbound calls with the CAD Dial Pad.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...