If I remember well in order to add a softphone:
- You first add a phone as a CTI port and you put the rest of the information the call manager requires
- If you want Extension Mobility create a device profile for a user
-Create a user with (CTI application button checked)
- Associate this user with the CTI port (appears as a PC on the left hand side (select it)
- Inside user menu, go to IP softphone and put the IP address of the PC.
- If you want extension mobility associate it with the profile you might have created.
(At least this is what i did and it worked as far as i can remember)
Hope that helps
Stefanos
