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New Member

IP Softphone with CCM 3.1

Any idea how to fix Softphone in 3.1. worked fine before upgrade to 3.1, but since upgrade, the TSP doesn't see the extensions to control on the PC

4 REPLIES
New Member

Re: IP Softphone with CCM 3.1

Hi,

I am just in the process to install ccm3.1 myself. But I read the 3.1 TAPI documentation on Cisco's site couple days ago; it refers that all system uses Cisco's TSP must reinstall the new TSP provided by CCM3.1 in order for it to work.

So, the reinstallation goes on.....

Hope this helps.

New Member

Re: IP Softphone with CCM 3.1

Right

you should reinstall the TSP on all the clients PC where u have softphones

Cause TSP client part also changes when changing Call Manager version.

This also applies to CM3.0X upgrades

New Member

Re: IP Softphone with CCM 3.1

Hi,

I have the same problem with ccm 3.1.2a. I missed the lines in my softphone V1.2. In my case, i delete the associated devices, press update and control the action in softphone (no lines available). Now, i assign the CTI and IP-Phone again and i can choose

the lines.

Maybe it works for you.

New Member

Re: IP Softphone with CCM 3.1

Make sure you have the latest version of IPSoftphone installed, reinstall Local TSP, under advanced setting in Spftphone make sure "use local TSP" is checked. This may help...

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