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IP/TV 3.2 Screencaster: clients lose sync with slide changes

I've had a problem where IP/TV 3.2 clients that are watching a stream with a Screencaster will no longer update the slide when the presenter flips to the next one. MPEG-1 audio and video continue to run without problems on the viewer. Doesn't matter whether clients are in the same VLAN or others. Clients are all 100/FDX. Sometimes a client will go 100 slide flips, sometimes only 10 before it loses sync. (I've got the powerpoint set to advance every 5-6 seconds)

Looking at the switch shows that the client is still in the multicast group.

Stopping a restarting the client usually gets it back in-sync with the slides.

Running PowerPoint 97, Screencaster is in "JPG" mode, no slide animations.


Re: IP/TV 3.2 Screencaster: clients lose sync with slide changes

Often times complex troubleshooting issues are best addressed in an interactive trouble-shooting session with one of our trained technical assistance engineers. While other forum users may be able to help, it’s often difficult to do so for this type of issue.

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If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

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