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IPCC Agent Desktop displaying caller ID

We have a customer with the IPCC 4.6.2 version on CallManager 3.14b. The customer has implemented individual queues for each of their Sale Persons DID numbers and they would like the queue statistics to include the DNIS infomration for the calls in queue. Is there anyway to achieve this without developing an application?

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Anonymous
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Re: IPCC Agent Desktop displaying caller ID

The Call Information section of the IPCC Agent Desktop screen displays call-related data for each call currently on the softphone which includes, the DNIS also.

More info on this at:

Cisco ICM Software IPCC Agent Desktop User Guide

http://www.cisco.com/univercd/cc/td/doc/product/icm/icm45/ipphone1.pdf

Also there is something called Cisco Desktop Enterprise Server Software which allows for call information (ANI, DNIS, CRA variables) to be passed with the call to the agent desktop.

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