IPCC agent desktop unable to login: error code 33

[manuel.rouze]

Hello,

We are running an IPCC system with ICM 4.6.2, CCM 3.2, and IVR 2.2 with IPCC Agent Desktops.

The system worked fine with all the agents.

Since yesterday we have a problem with one agent who is unable to login.

He gets the following message on its IPCC Agent Desktop: "The system is not ready to accept another AgentState request. Please wait a few seconds and try again. Note error code 33."

What is the error code 33?

I think its IP-Phone got disconnected for a while before, but now its up and running but he face this login pb (the ICM thinks the agent is still connected ? do I have to cyle the CG or the PG ?).

Thanks for your help,

Manuel.

[amritpatek]

The problem could be due to the device being out of service on the callmanager. You can de-associate and then re-associate the the user's phone with the PGUser account.