I have a IPCC customer who would like to have a que that has the ability to offer the caller a call back when waiting in que. The caller would enter their call back number and disconnect, the "token" with the call back information would stay in que retaining the callers position and be presented to the next available agent as a call back and connect the agent to the number the caller left in the "token".... Can anybody help with this or have something similar working.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...