Hi, we have an "in-building" customer who is planning to have their own Call Center. We are looking right now at solutions for them, and I'm a bit confused as to whether or not we can use the Cisco IPCC as a solution. Basically this is going to be a 10-20 person call center and we already have implemented a full Cisco VoIP system, which the customers now use. We use a 3640 IOS Gateway and a Catalyst 6000 E1 8-port card for a voice gateway as well. So this obviously means we don't need the "Voice Gateway" provided in the IPCC solution. And all the documentation I've seen refers to providing "each IPCC with its own gateway." My question is can we just purchase and use certain components of the IPCC solution to enable call routing, CTI use, and data collection? We already have our own IVR in production. Any help or guidance will be greatly appreciated! thanks!
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...