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IPCC Enterprise 6.0 issue

Hi,

Our customer is using IPCC Enterprise with following components,

CCM 4.1(3) SR3

IVR 3.5(3) SR3

ICM 6.0 SR7

CTIOS 6.0 SR4

From last couple of days we are intermittently facing problem that IPCC agents having 'Not Ready' state in CTIOS agent desktop still recieve call centre calls.Has anyone experienced this problem before?

2 Replies 2

Zin.Karzazi
Level 5
Level 5

Hi,

well u need to provide more information, such as:

1- traces using Dumplog: Callmanager PIM /CTIOS/Router

2- login using a CTITEST and see if it gives you any hints.

3- Check the Desktop Agent traces

4- use the SQL Query Analyzer or Webview to see if the agents were really in a "not ready state".

One more thing: you should post this question in the "Contact Center" Forum.

Karzazi

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