In order to get CTIos to work correctly I had to give Power User rights to all agents as opposed to just User rights. I have since found out the rights needed for CTIos so I do not have to have them be power users. See excerpt below:
CTIOS 51. requires the following rights for agents:
1) Registry read/write access to HKCU/Software/Cisco Systems. and HKLM/Software/Cisco Systems.
This can be granted via regedt32 for specific users if permissions are not sufficient.
2) for log file creation, users need the permission to create and write files. By default Client Log files are created in the location of the executables (default is C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Desktop Phones). This can be changed by manipulating the registry key "TraceFileName" at
Logging can be disabled (which removes this requirement) by erasing all keys under HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems\Ctios\Logging. However, this is not recommended since logs are required for trouble shooting and other purposes
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...