Re: IPCC Enterprise, what type of answer i get for an Outbound c
The Cisco Outbound Option schedules calls to be placed by the Dialer from "phones" of type "Cisco VIP 30" to customers. When the customer answers the call is transferred to an agent who has been "nailed" by a special type of reservation call. Preview dialing and non-preview dialing (with overdialing, a.k.a "predictive") can be performed.
If the customer is busy or does not answer, the call can be rescheduled for a configurable time later for a configurable number of retries. Standard stuff.
If the call is answered, the system cannot differentiate between a human, an answering machine, an IVR, a FAX machine, a modem and so on. The call has been answered and that's that.
This sort of detection needs to be added via DSP in the voice gateway. The decision needs to be then communicated to the CallManager and then made available through events in Cisco's JTAPI. Until this is completed the Outbound Option will be considered by many to be deficient.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...