Re: IPCC Ex. Ed 3.1.2 : Agent automatically in Ready state after
This is a configurable, global setting within the CSQ config for which all agents are members. You can also do it on an Agent by Agent basis. To enable the agents to automatically be in Work Mode after the call is completed, set the 'Automatic Work' field to 'Automatic'. Make sure the Agent selects the Ready button when they are ready to receive another call. Hope this helps.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...