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Community Member

IPCC Ex. Ed 3.1.2 : Agent automatically in Ready state after Login

Hi,

Is it possible to automatically put agent in Ready state just after login into Agent Desktop ?

Did somebody try it with a Workflow or with another solution?

Thanks in advance.

Best Regards,

Fabien.

3 REPLIES
Silver

Re: IPCC Ex. Ed 3.1.2 : Agent automatically in Ready state after

This is a configurable, global setting within the CSQ config for which all agents are members. You can also do it on an Agent by Agent basis. To enable the agents to automatically be in Work Mode after the call is completed, set the 'Automatic Work' field to 'Automatic'. Make sure the Agent selects the Ready button when they are ready to receive another call. Hope this helps.

Community Member

Re: IPCC Ex. Ed 3.1.2 : Agent automatically in Ready state after

I think the question was:

Have the agent immediately READY after login, not after a call is completed.

I'm also looking for a way to make the Agent available to receive a call without press the Ready button.

is there a way ? Maurizio

Community Member

Re: IPCC Ex. Ed 3.1.2 : Agent automatically in Ready state after

Have you found a way yet? This is really annoying for some of my customers.

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