IPCC Express 3.1 and Unity 4.0(x)

[frazier24]

Hi,

My customer currently has CRA 3.1(2) and an Intuity VM system. They are looking at Unity for a number of reasons. However, I have not been able to find real benefits for them to buy Unity in respect to CRA 3.1 integration.

So with that, does anyone know of a few benefits that Unity would provide to their CRA system in comparison to just using Intuity?

Of course.. I understand Unified Messaging is IT.. But what else? What other functions/features will their call center get when using Unity?

Thanks

Lee

[amritpatek]

I am not aware of Intuity VM system. But I do know Unity would be much better as it has more features. May be you can consult the Release notes and find out the various ways it would benefit you.

Release Notes

http://www/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html