IPCC Express, 7960 only 1 ICD line (some old bug?)
I am working with a new customer. He stated that Cisco recommened a 7960 phone have 1 ICD line and nothing else (this was about 12 months ago) He had a specific problem but didn't have a bugID or documentation.
I have had several agents with non-ICD lines on their phones and no issues.
Any idea if CRS 3.x had problems when non-ICD lines were setup on user's phones?
Re: IPCC Express, 7960 only 1 ICD line (some old bug?)
I am complete unaware of this issue. I have many IPCCX customers up on CM 3.2 * 3.3 with CRS 3.x that have 7960's and other lines. What you may be referring to is that you should not have Call Waiting set on an IPCCX line.
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