IPCC Express, 7960 only 1 ICD line (some old bug?)

[jason.aarons]

I am working with a new customer. He stated that Cisco recommened a 7960 phone have 1 ICD line and nothing else (this was about 12 months ago) He had a specific problem but didn't have a bugID or documentation.

I have had several agents with non-ICD lines on their phones and no issues.

Any idea if CRS 3.x had problems when non-ICD lines were setup on user's phones?

[adignan]

I am complete unaware of this issue. I have many IPCCX customers up on CM 3.2 * 3.3 with CRS 3.x that have 7960's and other lines. What you may be referring to is that you should not have Call Waiting set on an IPCCX line.

Regards,

adignan - berbee

[geoff]

If you are using the Cisco Outbound Option you MUST set call waiting on the "IPCC" line. Can you explain why you are warning about setting call waiting?