IPCC Express agent - Unable to create session with server

jaywydra · ‎02-02-2004

below is the agent log. I get teh error when trying to launch desktop agent from my Windows 2000 professional machine. Agent version is 4.3.2.9. CRA version is 3.0(3a). Jtapi is 1.4(2.7). Verified jtapi user associations. Below is the agent log after login.

14:23:43 02/02/2004 INFO FChooker VERSION:[Release 4.3.2.9] PLATFORM:[2000 Service Pack 2]

14:23:43 02/02/2004 INFO PhoneDev VERSION:[Release 4.3.2.9] PLATFORM:[2000 Service Pack 2]

14:23:43 02/02/2004 INFO FastCall VERSION:[Release 4.3.2.9] PLATFORM:[2000 Service Pack 2]

14:23:43 02/02/2004 INFO FastCall FC0162 FastCall Starting Up

14:23:49 02/02/2004 INFO DAClient Could not get value for app CTI Manager List key CTI Manager Host B

14:23:50 02/02/2004 INFO FastCall FC0348 License verified

14:23:50 02/02/2004 MAJOR FCCTI_1000 Error invoking the JVM (-1). Return: (18:error in invoking the JVM)

14:23:50 02/02/2004 FATAL PhoneDev PD2396 CTIServerLogin: Create Session to SplkJtapiServer failed

14:23:50 02/02/2004 INFO PhoneDev PD1818 PhoneDevShutDown: CTI Shutdown

14:23:52 02/02/2004 INFO FastCall FC0376 Releasing license...

14:23:52 02/02/2004 INFO FastCall FC0405 FastCall Shutting Down

14:23:52 02/02/2004 INFO PhoneDev PD1818 PhoneDevShutDown: CTI Shutdown

venkasub · ‎02-02-2004

The log file as the following error, this error appears to be an issue on the Java side:

14:23:50 02/02/2004 MAJOR FCCTI_1000 Error invoking the JVM (-1). Return: (18:error in invoking the JVM)

This tells me that either the JVM was not installed when the CAD software was installed, or there

are possibly different versions of the JVM on the machine. To resolve this, please check the

following:

1) Please run the JTAPI Update Utility (Start -> Programs -> Cisco CRA Administrator -> JTAPI Update

Utility) to ensure that the JTAPI Client Plugin on the CRS box is up to date.

2) Search for jvm.dll on the agent's PC. I suspect that you will find it in winnt\system32 and

C:\Program Files\JavaSoft\JRE\1.3.1\bin\hotspot. If the former is true, please rename the jvm.dll in

winnt\system32 to jvm.dll.old.

3) Assuming you found jvm.dll in C:\Program Files\JavaSoft\JRE\1.3.1\bin\hotspot, ensure that

C:\Program Files\JavaSoft\JRE\1.3.1\bin\hotspot is in the Path Environment variable on the Agent's

PC. To check this, click the Advanced tab on the System Properties control panel -> Environment

Variables -> Under System Variables, check the contents of "Path". That should include the directory

where you found the jvm.dll in step 2. If this is not there, please add it to the end of the path.

4) Reboot the agent's PC and try again. If the install still fails, uninstall and reinstall the CAD

software and try again.

If the problem still persists, please open a TAC and send the agent debug log with debug level set to 204.

I highly suspect that step 3 will resolve this issue for you, as it is a relatively common issue.

Regards

Venkat