I'm using IPCC Express 3.1(1) agents with media termination. Is it possible to confugure media temination to use second sound device, different from the default windows sound devise, like Cisco SoftPhone.
The CallManager softphone (that talks TAPI to CCM) is not supported for IPCC Express or Enterprise. There is a separate softphone that the Cisco Agent Desktop (CAD) and CTI-OS offers. These are usually referred to as the Media Termination option for IPCC Express or Enterprise.
I understand that, I'm using media termination option and my question is: Using this media termination option, is it possible to select in some way what sound card to be used for media termination, I don't want agents phones to be messed with windows sounds.
I write about SoftPhone only as example application,that has this possibility to select the sond device, and i don't use it with IPCC agents.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...