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New Member

IPCC Express Agent with Media Termination

Hello,

I'm using IPCC Express 3.1(1) agents with media termination. Is it possible to confugure media temination to use second sound device, different from the default windows sound devise, like Cisco SoftPhone.

Thanks.

2 REPLIES
Anonymous
N/A

Re: IPCC Express Agent with Media Termination

The CallManager softphone (that talks TAPI to CCM) is not supported for IPCC Express or Enterprise. There is a separate softphone that the Cisco Agent Desktop (CAD) and CTI-OS offers. These are usually referred to as the Media Termination option for IPCC Express or Enterprise.

New Member

Re: IPCC Express Agent with Media Termination

I understand that, I'm using media termination option and my question is: Using this media termination option, is it possible to select in some way what sound card to be used for media termination, I don't want agents phones to be messed with windows sounds.

I write about SoftPhone only as example application,that has this possibility to select the sond device, and i don't use it with IPCC agents.

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