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IPCC Express CAD Login Problem

framej
Level 1
Level 1

Installing IPCC Express Enhanced version 3.5 with Call Manager 4.0. Attempting to login to XP agent workstation.

Everything looks normal up to the "Connecting to CTI Server" splash, after which the app completely stops. The fastcall.exe process is visible during the normal portion of the start up, but dies with the visual indications.

The debug log on the workstation looks normal until the last two lines pasted below.

17:44:19 04/07/2004 DEBUG10 PhoneDev CC0182 SetDeviceID - DeviceID[0] = 1204

17:44:19 04/07/2004 DEBUG10 PhoneDev PD0293 PhoneDevStartup: Initialization Successful

17:44:19 04/07/2004 DEBUG10 PhoneDev PD0370 Leaving PhoneDevStartup, just before ServerLogin()

17:44:19 04/07/2004 DEBUG100 fcCreateSession Begin classpath(.//CiscoJTAPIClient//lib;.//CiscoJTAPIClient//lib//javax//telephony;.//classes//splkJtapiServer.jar;.//CiscoJTAPIClient//lib//jtapi.jar;.//CiscoJTAPIClient//lib//jtracing.jar;) heartBeat(90)

17:44:23 04/07/2004 DEBUG10 PhoneDev PD1816 PhoneDevShutDown: Flushing the message queue...

17:44:23 04/07/2004 DEBUG10 PhoneDev PD1925 PhoneDevShutDown: Unexpected exception

No errors noted in the CRS logs or Event logs on either the workstation or the server. Any ideas would be greatly appreciated.

4 Replies 4

yogeswar
Level 4
Level 4

Hi,

The URL below specifies the troubleshooting tips for agent desktop logon problem(page 23)...

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1237/ccmigration_09186a00801edde2.pdf

Regards

Yogi

Hi,

In addtion to the above also check the following...

1. Verify that you can do a nslookup of your CTI managers from the agent PC.

2. Are the agent's desktop plugged

directly to a switch port or is it plugged to the IP Phone?

Regards

Yogi

Yes, we can Nslookup to all servers from the workstation and they are all connected behind their IP Phones.

Hi,

Please do open a TAC case.

Regards

Yogi

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