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IPCC Express: # calls waiting

Is there a tote board or other recommened solution for use with IPCC Express to show agents in the call center how many calls are waiting?

Agent logouts, goes to get cup of coffee, meanwhile 4 or 5 others do this, the que backs up and callers are waiting.

I was thinking of something I could hang from the ceiling that would show calls stats, etc from IPCC Express -jason

3 REPLIES
New Member

Re: IPCC Express: # calls waiting

Have a look a the Inova LinkLight Direct display, it's 29 characters X 3 lines, and connects via Ethernet - you can send whatever you like to it. It's around $5K.

Anonymous
N/A

Re: IPCC Express: # calls waiting

We use a company Called Visual Electronics. They are out of Colorado. I know that their Software is VoIP capable and hooks into the ICD Server. Phone # is 303-639-8450

New Member

Re: IPCC Express: # calls waiting

I have used the spectrum ultra-link with IPCC express

Here- http://www.specorp.com/

It works good and has a lot of different types of wallboards.

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