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Blue

IPCC Express HTML Screen Pop

Howdy, I am just about to embark on a journey of doing a simple html screen pop for IPCC express and I was just curious if anyone out there has done this yet. How I think it will work is as follows:

Each agent will have their own web alias http://<servername>/AgentX

Caller will enter account number, I will do a database dip and get peices of information and store them in variables

I will then utilize the Text Substitution for Keywords step to populate my http://<servername>/AgentX template.

Using the Desktop Administrator create a workflow rule to open Internet Explorer and the address http://<servername>/AgentX on ringning.

Anyone done this another way?

1 REPLY
Blue

Re: IPCC Express HTML Screen Pop

Anyone have any thoughts on this.

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