I'm fairly new to IPCC. Can you assign more than one ICD extension to a phone at a time? I have multiple users at the same station, and we want different extensions for each user for reporting purposes.
I tried EM. This worked fine, except that Agent reporting did not work at all for agents that were logged in. Is there a trick to getting this to work with IPCC. The only way I was able to get this to work was to put a phone on each users desk with their ICD extension on it, associate this phone with the RM user. The Rm user wasn't able to find the ICD extension unless there was a physical device active with the extension on it. BTW this is CRA 3.0 (3a)
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...