I have a CM and CRS on the same box, with phone in multiple vlans off different switches etc, and the recoding and monitoring works fine , I have not configured any span ports etc, so just wondering why this is working as it should not according to cisco
In version 4.0 there is a new method for monitoring and recording, called the endpoint monitoring, where the Agent Desktop would send the RTP packets directly to the Supervisor Desktop. That could be why it is working for you.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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