My customer needs to control approximately 60 DDI numbers via IPCC Express Enhanced 3.1(2). Each agent is associated with a specific DDI number. Each call needs to route to the agent associated with that number, if the agent is available, otherwise it goes to a group of agents. I have set this up using skills based routing, but it means that I have 60 skills defined already, and the system wide limit is 100. Is there a better way of handling this requirement, until the customer is able to reduce the reliance on the DDI numbers?
I am not sure how you have implemented this, but if you are able to map DID to Agent, then why dont you just try to use a REDIRECT step to the specific Agent and on the BUSY, INVALID, UNSUCCESSFUL steps send it to a general queue. That way you dont need to create so many queues. And the call will be delivered to the agent if he is available and if he is not, then the call will get queued to the general queue.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...