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IPCC Express Version 3.1.1 (Hung Call in Queue???)

I have a call hung in the ICD queue. What steps do I need to take to clear the hung queue?

2 REPLIES
Silver

Re: IPCC Express Version 3.1.1 (Hung Call in Queue???)

Close the Cisco IP ICD Agent Desktop program and run it again. If a message opens indicating that the user ID is already logged on, click Yes to continue to log in. You can also try stop/start CCM service. If this doesnt help, re-booting ICD server should clear the hung queue.

For more information, please refer to:

Diagnosing and Correcting Cisco CRA Problems

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_22/trbl22/vatrmain.htm

Anonymous
N/A

Re: IPCC Express Version 3.1.1 (Hung Call in Queue???)

This issue has been identified as a defect in the product (CSCdz08061 - full release notes below). This defect is resolved in CRS 3.1, but there is an alternative workaround that the supervisor could test. When they run into this problem a refresh may not fix the screen, as you indicated. To workaround this, select a different team (or no team at

all) in the Supervisor desktop and then reselect the team the Agent is on again.

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