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IPCC Express VG248

Can you make a desktop agent interact with a VG248 port, and change agent status, and route calls to it.

3 REPLIES
Anonymous
N/A

Re: IPCC Express VG248

I guess you can't do this . check for the bug - CSCdx49156 fro more details.

Gold

Re: IPCC Express VG248

I haven't tried it, but it's supposed to be possible. See attached.

** Cisco Moderator removed copywrighted intellectual property attachment. **

Gold

Re: IPCC Express VG248

My previous post had a Cisco document attached I didn't realize was internal-only before I posted. I don't really have another reference to point you to, but I can tell you that I've seen it documented as possible under CRS 3.0 and that the official IPCC Express training courses are teaching that it's possible. Obviously you won't be able to use the Agent Desktop to command a POTS phone off-hook, but you should be able to use most other call control functions.

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