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New Member

IPCC express

Is IPCC express able to talk to Call Manager express and Unity express? Or IPCC express can only talk to Call Manager? What is the limitation on IPCC express? eg. number of agents can be supported etc?

Please direct me some useful CCO links for the reference.

Thanks for the help.

4 REPLIES
Silver

Re: IPCC express

Following URL describes the Cisco IPCC Express Features and Specifications.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheet09186a008019ade0.html

Silver

Re: IPCC express

Also check out the following URL which specifies various documentation links

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/index.htm

New Member

Re: IPCC express

Thanks for the link and help.

Do you know if Unity Express supports Japanese language right now or when it will be support?

Gold

Re: IPCC express

In this moment, IPCC Express can not talk to CallManager Express because IPCC uses JTAPI to cummunicate with CallManager and this interface is not supported currently by CallManager Express.

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