IPCC express

[tomchan]

Is IPCC express able to talk to Call Manager express and Unity express? Or IPCC express can only talk to Call Manager? What is the limitation on IPCC express? eg. number of agents can be supported etc?

Please direct me some useful CCO links for the reference.

Thanks for the help.

[yogeswar]

Following URL describes the Cisco IPCC Express Features and Specifications.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheet09186a008019ade0.html

[yogeswar]

Also check out the following URL which specifies various documentation links

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/index.htm

[tomchan]

Thanks for the link and help.

Do you know if Unity Express supports Japanese language right now or when it will be support?

[lpezj]

In this moment, IPCC Express can not talk to CallManager Express because IPCC uses JTAPI to cummunicate with CallManager and this interface is not supported currently by CallManager Express.