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Community Member

IPCC / ICD 3.x?

Is this available yet to upgrade to?

Please advise.

Thanks!

1 REPLY
Community Member

Re: IPCC / ICD 3.x?

Hope am addressing your question here, but please do not hesitate to discuss this further with your account team representatives.

IPCC as a solution and it's components (ICM, CallManager, IPIVR/Queue Manager) are available to upgrade, and is best if matched using a compatibility matrix. You can find the matrix here:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm

The current CRA component of IPCC is at v2.2(3b).

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