Note: This modification changes the setting for all agents. You cannot configure the setting differently for the individual agents because support for this feature is not available. In an extreme situation, if there is only one agent in the Ready state, the specific call which the lone agent did not answer previously continues to queue to the lone agent in a recursive manner until the agent answers the call or logs out.
So we are thinking more about implementing the above solution. I do have a couple of questions/concerns if we do the implementation:
1. If there is only 1 agent logged in and available, the call will be released to the agent, the agent then misses the call, the call goes back to the Que, the Que checks for available agents and sees this agent is still ready and releases the call again. This would mean the agents phone will continuously ring until he answers it correct? The call will never remain in the Que?
2. Is there a way to set up the que so that all calls remain in the que until the agent decides to pick up the call? I found this doc:
and was wondering about Figure 3. If I set the connect radio button to NO. Then I need to create the seperate Trigger Contact. However the "Selected" parameter is not found in IPCC 4.03 build 080. This document is for IPCC 3.
I'm not even sure if changing the Connect radio button is what I'm looking for?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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CUCM Database Replication is an area in which Cisco customers and
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