Agent recording is also part of the next release; however, two workarounds are available if needed:
1. A recording device may be placed ahead of the gateway to record the calls prior to conversion to IP. Because this connection is monitoring the trunks only, the recordings cannot be searched or sorted by agent.
2. A recording device may be placed at the handset/headset jack of the agent's IP phone. A wire would run the phone audio back to the recording equipment. This solution is more labor intensive, but it provides recordings that may be sorted or searched by agent.
Neither one of these solutions is attractive. Cisco suggests them as only short-term solutions until it offers integrated agent recording.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...