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IPCC Scripting

scott.weismann
Level 1
Level 1

‎09-19-2007 12:56 PM - edited ‎03-13-2019 04:27 PM

Does anyone know if it's possible to light the MWI light on the IPCC Agents' phones or ring an extension if there is a call in queue? I have a script that displays the number of calls in queue on the phone but would like some kind of notification. Thank you

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Dennis Fogler
Cisco Employee
Cisco Employee

‎10-01-2007 05:28 AM

If you are using UCCX with Call Manager you can simply have the IPCC Express Script dial the MWI ON extension when the Calls In Queue Gets above a certain level.

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msmalley
Level 1
Level 1
In response to Dennis Fogler

‎10-29-2007 06:32 PM

Do you have a sample script on how to do this?

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