I am familiar with setting DNIS information in IPCC but am trying to figure out how to capture the Caller ID NAME information so that I can pass it back out to the agent desktop popup. I can do DNIS etc, but cannot find Caller ID NAME that is being passed on the call manager. Any ideas or references?
This function is available in CRS/ICD 3.x version where you can have screenpop with infomation from the caller pass down to the agent desktop program. This software can be downloaded from software center in cisco site.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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