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New Member

IPCC Set Enterprise Data Caller ID Name

I am familiar with setting DNIS information in IPCC but am trying to figure out how to capture the Caller ID NAME information so that I can pass it back out to the agent desktop popup. I can do DNIS etc, but cannot find Caller ID NAME that is being passed on the call manager. Any ideas or references?

Thanks

3 REPLIES
Silver

Re: IPCC Set Enterprise Data Caller ID Name

This function is available in CRS/ICD 3.x version where you can have screenpop with infomation from the caller pass down to the agent desktop program. This software can be downloaded from software center in cisco site.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c6748.shtml

New Member

Re: IPCC Set Enterprise Data Caller ID Name

I want to do this too, did you find a resolution.

The link below did not seem to apply

New Member

Re: IPCC Set Enterprise Data Caller ID Name

Hi,

Did you find a solution, because I have the same problem.

In the agent desktop you have the number but not the name of the caller.

Thanks in advance

Joke Van Bogaert

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