We had bought the IPCC Supervisor Toolkit, but i got the license only, how do i get the IPCC Supervisor S/W. Was it the short-shipment from Cisco side.
Or is it to be bought separately.
If it has to be bought separately, wht's the part no. for that, cos i checked the Cisco Product reference Guide, there are only part nos. to buy the License for Supervisor Toolkit and Supervisor desktop both.
Earlier we had the CTI Toolkit, with which i only got the Agent Desktop not the Supervisor Desktop.
Local Cisco guys are out of station and i have to make the subject clear to my client here.
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