IPCC to Call Manager intergration

[norm.trees]

Hi,

I`m new to IP telephony, have completed most CCVP courses so I am quite familiar with Call Manager. However, I am unsure how IPCC enterprise intergrates with Call Manager in relation to call routing etc... Suspect that this is done through CTI. Any basic info would be welcome.

Thanks

[Brandon Buffin · Accepted solution]

In simple terms, the integration is done through the use of CTI route points and JTAPI.

Take a look at the installation guide below.

http://www.cisco.com/application/pdf/en/us/guest/products/ps1844/c1676/ccmigration_09186a00801471a1.pdf

Hope this helps. If so, please rate the post.

Brandon

[norm.trees]

Thanks Brandon,

that url was exactly what I was looking for!!!

Your prompt help is very much appreciated!!!

Regards

Norm...

[Rob Huffman]

Hi Norm,

Here are a couple of really good Cisco docs that will get you started;

Getting Started with Cisco IPCC Express Edition 4.0(1)

http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1689/ccmigration_09186a00804a2a00.pdf

Cisco CRS Installation Guide 4.0(1)

http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1097/ccmigration_09186a00804a2794.pdf

Hope this helps!

Rob

[norm.trees]

Thanks Rob!!!

Really appreciate the info!!!

Looks like a good place to start.

Regards

Norm...