I am using ICM 4.6.2, CMB 4.0, CTH 4.0 for IPCC - Web integration. I am able to achieve callbacks when agents are available but when my IPCC script attempts to queue the call to IVR CTIRP the CTI Server treats the CTIRP as a agent phone, tries a QUERY_AGENT_STATE_REQ reports a CF_INVALID_CSTA_CONNECTION_IDENTIFIER and clears the call.
How should the CTIRP used for Route Requests from CM and for Xrtes on IPIVR be defined in the system to enable the Mediablender to wait for the agent and not fail on the queuing on IVR?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...