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Community Member

IPCCx and CCCx on the same server....

I was curious, is it possible to run IPCCx and CCCx on the same server...if so, is it recommended?

1 ACCEPTED SOLUTION

Accepted Solutions
Silver

Re: IPCCx and CCCx on the same server....

Hi,

You can have UCCX 3.x & 4.x co-resident with CCM 3.x & 4.x up to UCCX version 4.1(1).

After this (UCCX v4.5) you have to install the software on a seperate server to the CallManager, mostly due to the OS incompatability.

I've attached a useful compatability matrix for you to look at which shows specific information on which versions of CRS work with which version of CallManager (it has a load of other useful info as well..;0)..):

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Hope this helps.

Please rate useful posts....

3 REPLIES
Community Member

Re: IPCCx and CCCx on the same server....

With CCM4.x, yes.

After CCM 5.x, no.

Silver

Re: IPCCx and CCCx on the same server....

Hi,

You can have UCCX 3.x & 4.x co-resident with CCM 3.x & 4.x up to UCCX version 4.1(1).

After this (UCCX v4.5) you have to install the software on a seperate server to the CallManager, mostly due to the OS incompatability.

I've attached a useful compatability matrix for you to look at which shows specific information on which versions of CRS work with which version of CallManager (it has a load of other useful info as well..;0)..):

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Hope this helps.

Please rate useful posts....

Community Member

Re: IPCCx and CCCx on the same server....

Thanks! that was quite helpful.

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