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New Member

IPMA Assistant Error

I was trying to configure IPMA. On the manager phone it shows assistant not available. On the assistant when I click IP Phone service it says "Cisco IPMA Service not supported on this device". Please suggest..

Thanks for the replies...

5 REPLIES
Gold

Re: IPMA Assistant Error

Be sure the assistant is configured on a 7960 phone instead of a 7940 or other phone. The assistant side of the IPMA application is only supported on a 7960, as other phones don't have enough line appearances.

New Member

Re: IPMA Assistant Error

Thanks....

Both the phones are 7960s. Still I get the error. I am using 2 lines on the assistant phone.

Regards

New Member

Re: IPMA Assistant Error

New Member

Re: IPMA Assistant Error

It sounds like you are trying to do something that is neither supported or necessary. The Assistant does not need to log into the IPMA service. The Assitant should use their console to control their portion of the IPMA application.

New Member

Re: IPMA Assistant Error

Did you get this figured out. I'm having the same problem. Let me know.

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