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IPMA Console not diverting to the assistant

I have IPMA in proxy mode installed and it was working until recently. DivAll is configured on the console along with empty filter lists but the calls are not being routed to the assistant. Assistant watch is also enabled & is showing the correct assistant.

Sometimes there are calls that do not get released by the console even though the calls have ended. Logging out/in clears the calls but without doing this the calls are still present.

I've looked for bug information but have come up empty.

Any suggestions?

1 REPLY
Bronze

Re: IPMA Console not diverting to the assistant

Try the following:

Remove the assistant from the manager userid. Re-add the assistant to the Manager id. Restart Cisco Tomcat.

This URL should help you:

http://www.cisco.com/univercd/cc/td/doc/product/access/ip_ph/ip_ks/ipkey2.htm

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