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IPMA on CCM 5.1 - Manager cant intercept calls

Hi,

Got some Managers who can 'Intercept' calls and some who can't! Setup same on both. Also the Assistants screen doesn't update when Manager goes back on-hook.

Any clues?

Cheers

Rich

1 REPLY
Silver

Re: IPMA on CCM 5.1 - Manager cant intercept calls

Make sure user needs to be configured as a manager in the global directory.

Assistant Console Displays Error: Cisco IPMA Service Unreachable.

Cisco IPMA service may be stopped.

Start the Cisco Tomcat NT service by using the following procedure.

Step1 From the Start menu, choose Start > Programs > Administration Tools > Services

Step 2 Right-click the Cisco Tomcat NT service.

Step 3 Click Start.

Step 4 Click Yes.

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