IPMA & Personal Assistant

[blcase]

Does anyone know if using IPMA & Personal Assistant for the same users cause any major issues? Both use partitions & ccs heavily to work and it seems like you could use one but not the other. Has anyone ever successfully had an IPMA manager also using PA?

Thanks!

[jbayuka]

Yes, they can co-exist. I do not have any personal experience though.

Check the "Apply Rules for Calls through Personal Assistant Route Point" entry in the table of this document http://www.cisco.com/en/US/products/sw/voicesw/ps2026/products_administration_guide_chapter09186a00801a5e07.html

See also http://www.cisco.com/en/US/products/sw/voicesw/ps2026/prod_release_note09186a00801c7135.html#104805

The doc says that both PA and IPMA can co-exist and you can configure it so that IPMA has the option to intercept the call first and if it does not then PA will intercept the call.