Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

IPMA phones restarting

I have CCM 4.2(1) set-up with IPMA. The IPMA manager is also using Extension Mobility. Everything is working great except sometimes both the manager and assistant phone start resetting. On the manager phone, I can log the manager out of extension mobility and his phone is fine. But the assistant’s phone continues to restart until I force it to reset.

This only happens when I’m working with IPMA.

Does anyone know what is causing this???

Thanks,

Chris

5 REPLIES
Community Member

Re: IPMA phones restarting

Check the tomcat service and reset

Community Member

Re: IPMA phones restarting

The Tomcat service is running when this is happening.This has happened serveral times.

Community Member

Re: IPMA phones restarting

Yea .... some time when We loss the keepalive or the network brooken some services IPMA not reload, I see the tomcat OK and We stop and start, some 2 minutes We chcke again and the services is OK

Green

Re: IPMA phones restarting

I would check CCM|SDL|IPMA detailed traces.

Checking the SR1 only found CSCsd98515 which is for IPMA component but nothing to do with IP Phones reset when using IPMA.

Community Member

Re: IPMA phones restarting

I have attached the IPMA trace. Does anyone know what this means?

157
Views
0
Helpful
5
Replies
CreatePlease to create content