I have a problem with my recent IPMA shared line configuration. I followed all the instructions from Cisco. We are running Cisco call manager 4.1
1. When ringing the manager's extension it only rings the manager's phone (cisco7940 phone) it doesn't ring the assistant's phone (IP communicator). I can see the little bell icon on the screen in the manager's phone; showing that is configured as shared line mode.
In the IPMA configuration for the manager; I have enabled the following,
There is not problem when ringing each of the extensions individually. The problem is that ringing the manager's extension doesn't ring the assistant's phone as well. It only ring the manager's phone. I expect that it will ring both. BTW both phones profiles in CCM are configured on the same partition and same call searching space.
I don't know whether I am missing something on the IPMA configuration that is not letting me share the line??????????????
I've got it working. One issue was that I was using the IP communicator, soft phone, which is not supported by IPMA; I replaced it with a hardphone Cisco7940 and It works fine; also another issue was that I was missing the share line appearance, hence only one phone was ringing at a time; once sharing the DN in both device profiles, the manager and assistance devices, both phones ring at the same time when dialing the shared DN or manager's extension in this case.
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