I am trying to determine when Intercept on IPMA should work and when it should not. I am the manager and a call comes to my prime line, I immediately divert it and it is sent to my Assistants phone. I choose to intercept the call and I am able to do that. But, if I have my calls divert all state, i can see the calls being sent to my assistant, but I cannot intercept them. I would think that I would be able to intercept at any time. Wondering if that is true. Thank you.
No, I do not think that answers his question because I have the same situation. It goes like this:
I have my phone set to divert all.
I see a call come in and it is diverted to my assistant as it should be.
I realize the call is from my boss, I hit the intercept button before my assistant picks up the call, and nothing happens the assistant phone keeps ringing and he doesn't answer. I should be able to get that call back by using the intercept button.
What does kinda work (??? not really call work)when I do not use the divert all function- is if I see a call come in, then I do manual immediate divert. My assistants phone rings. My assistant doesn't answer so I can use the intercept key to get it back. This is kinda stupid because I'm at the phone and I saw who was calling so I wouldn't divert it in the first place if I wanted to pick it up.
Thanks, that is a work-around. I think turning the filters on/off requires using the services menu on the phone rather than soft keys so it is a bit clumsier than using the soft keys. I hope Cisco improves on this though, my managers need single button solutions for often used functions such as this.
I think there is another workaround which should work in both situations. Using divert all or filter. To intercept a call I think you can use simply the call pickup function to have a one key solution. You only have to put the managers and the assistants line in the same pickup group. I haven´t tried it by my self but I think it should do.
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