I am setting up IPMA in a lab environment to test. I have it configured so when a call is placed from a phone to the Mgrs extension it rings on the Proxy line on the Assts phone. While the call is ringing on the Assts phone the Watch screen on the Mgrs phone shows the incoming call. What does not seem to work is from the Mgrs phone when I press the Intercept softkey nothing happens. From the Asst Console I can divert the call to the Mgrs phone and then the Mgr can divert it elsewhere. Why is the Intercept softkey not working? Also, I think I should see more softkeys on the Asst phone when the call is coming in, but do not. I get divert, etc after answering the call on the Assts phone. I am using IP Blue softphones to test. Any issues someone knows of that could make this the problem? Just not familiar enough with IPMA to know exactly what to expect.
I think Intercept works only when manager diverts (using ImmDiv and not DivAll) the call to the assistant, and while the assistants phone is still ringing you can press intercept soft key to retrieve the call.
Tested this on 3.3.3 callmanager. I take my previous comment back. Intercept should work in all cases as long as the call is still in the ringing state on the assistant. (you cannot intercept after asst. has answered the call).
It works when,
a. Manager pushes ImmDiv to send call to Asst and then press Intercept.
b. Manager has DivAll set to send all calls to Asst and then press Intercept
I am using CCM 3.3 in a lab environment provided by Proctor Labs. I believe I am just running into bugs, as yesterday after I had made my post I could intercept calls with the watch on or off, but then I could not. It went back and forth. I have to assume this is either issues with the version of CCM, or vmware that they are running. I am going to configure it on physical equipment in my office lab to see if there is a difference.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...