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IPT/IPCC Reporting Definition "paused tasks"

I am seeing a bunch of "Abandonded while on hold" for a particular call center agent. I am curious if anyone can explain the statement in the help " and/or the number of paused tasks that the agent ended during the interval". Does this mean the agent is ending the call while the caller is on hold?

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Re: IPT/IPCC Reporting Definition "paused tasks"

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